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Customer Induced Damage


1. PCB Trace Scratched Comments Repair In-Warranty Out-Warranty
[ Figure 1~6 ]

Less than and equal to 3 lines and PCB no broken inside

Accepted Charge Charge
More than 3 lines or PCB broken inside Rejected - -
↑ Figure 1 ↑ Figure 2
↑ Figure 3 ↑ Figure 4
↑ Figure 5 ↑ Figure 6
PCB Trace Scratched Comments Repair In-Warranty Out-Warranty
[ Figure 7~8 ]

Less than and equal to 3 lines and PAD no broken

Accepted Charge Charge
More than 3 lines or PAD broken Rejected - -
↑ Figure 7 ↑ Figure 8



2. PCB Broken Comments Repair In-Warranty Out-Warranty
[ Figure 9~10 ] The broken part already destroy PCB Rejected - -
↑ Figure 9 ↑ Figure 10
PCB Broken Comments Repair In-Warranty Out-Warranty
[ Figure 11~14 ] Only a bit broken in the edge of PCB, but no Trace broken. And didn't impact on the circuit's electrical performance. Accepted - -
↑ Figure 11 ↑ Figure 12
↑ Figure 13 ↑ Figure 14
PCB Broken Comments Repair In-Warranty Out-Warranty
[ Figure 15~16 ] If the broken part has impact on the circuit's electrical performance. Rejected - -
↑ Figure 15 ↑ Figure 16



3. Damaged Component Comments Repair In-Warranty Out-Warranty
[ Figure 17~26 ] If only few impacted broken components slightly and PCB is ok without any broken Accepted Charge Charge
If it's serious impacted or PCB broken more than 3 lines Rejected - -
↑ Figure 17 ↑ Figure 18
↑ Figure 19 ↑ Figure 20
↑ Figure 21 ↑ Figure 22
↑ Figure 23 ↑ Figure 24
↑ Figure 25 ↑ Figure 26
Socket Pin Damaged Comments Repair In-Warranty Out-Warranty
[ Figure 27~29 ] The pin inside socket is damaged Accepted Charge Charge
↑ Figure 27 ↑ Figure 28
↑ Figure 29



4. PCB Oxidation Comments Repair In-Warranty Out-Warranty
[ Figure 30~31 ]

The oxidation of the liquid spilled PCB

Rejected - -
[ Figure 32~33 ]

PCB has oxidation

Accepted

Charge Charge
↑ Figure 30 ↑ Figure 31
↑ Figure 32 ↑ Figure 33
Component Oxidation Comments Repair In-Warranty Out-Warranty
[ Figure 34~35 ]

Component has oxidation

Accepted

Charge Charge
↑ Figure 34 ↑ Figure 35



5. PCB Burned Comments Repair In-Warranty Out-Warranty
[ Figure 36~42 ]

MB PCB is burned.

Repair Free Charge
[ Figure 43 ]

Wrong to plug in the video card causes gold finger is burned.

Rejected - -
↑ Figure 36 ↑ Figure 37
↑ Figure 38 ↑ Figure 39
↑ Figure 40 ↑ Figure 41
↑ Figure 42 ↑ Figure 43



6. Component Burned Comments Repair In-Warranty Out-Warranty
[ Figure 49~53 ]

Component is burned.

Accepted Free Charge
↑ Figure 49 ↑ Figure 50
↑ Figure 51 ↑ Figure 52
↑ Figure 53



7. Missing Component Comments Repair In-Warranty Out-Warranty
[ Figure 49~55 ]

Missing components

Accepted Charge Charge
↑ Figure 49 ↑ Figure 50
↑ Figure 51 ↑ Figure 52
↑ Figure 53 ↑ Figure 54
↑ Figure 55
Missing Component Comments Repair In-Warranty Out-Warranty
[ Figure 56~57 ] If the PCB or PAD is destroyed by user or missing BGA components Rejected - -
↑ Figure 56 ↑ Figure 57
Missing Component Comments Repair In-Warranty Out-Warranty
[ Figure 58 ] Missing Heat Sink Accepted Charge Charge
↑ Figure 58



8. Dirt Comments Repair In-Warranty Out-Warranty
[ Figure 59~60 ]

If the board is dirt and doesn't influence function.

Accepted Free to clean Free to clean
↑ Figure 59 ↑ Figure 60



9. S/N Label Damaged Comments Repair In-Warranty Out-Warranty
[ Figure 61~64 ] If S/N label is damaged and can‘t confirm entire original S/N label Rejected - -
↑ Figure 61 ↑ Figure 62
↑ Figure 63 ↑ Figure 64