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Customer Induced Damage

PCB Trace Scratched
PCB Broken
Damaged capacitors, resistors, inductors, small passive components, socket, etc.
PCB & Component Oxidation
PCB Burned
Component Burned
Missing Component
Dirt
S/N Label Damaged

1. PCB Trace Scratched	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 1~6 ]	Less than and equal to 3 lines and PCB no broken inside	Accepted	Charge	Charge
[ Figure 1~6 ]	More than 3 lines or PCB broken inside	Rejected	-	-


↑ Figure 1	↑ Figure 2

↑ Figure 3	↑ Figure 4

↑ Figure 5	↑ Figure 6

PCB Trace Scratched	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 7~8 ]	Less than and equal to 3 lines and PAD no broken	Accepted	Charge	Charge
[ Figure 7~8 ]	More than 3 lines or PAD broken	Rejected	-	-


↑ Figure 7	↑ Figure 8

2. PCB Broken	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 9~10 ]	The broken part already destroy PCB	Rejected	-	-


↑ Figure 9	↑ Figure 10

PCB Broken	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 11~14 ]	Only a bit broken in the edge of PCB, but no Trace broken. And didn't impact on the circuit's electrical performance.	Accepted	-	-


↑ Figure 11	↑ Figure 12

↑ Figure 13	↑ Figure 14

PCB Broken	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 15~16 ]	If the broken part has impact on the circuit's electrical performance.	Rejected	-	-


↑ Figure 15	↑ Figure 16

3. Damaged Component	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 17~26 ]	If only few impacted broken components slightly and PCB is ok without any broken	Accepted	Charge	Charge
[ Figure 17~26 ]	If it's serious impacted or PCB broken more than 3 lines	Rejected	-	-


↑ Figure 17	↑ Figure 18

↑ Figure 19	↑ Figure 20

↑ Figure 21	↑ Figure 22

↑ Figure 23	↑ Figure 24

↑ Figure 25	↑ Figure 26

Socket Pin Damaged	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 27~29 ]	The pin inside socket is damaged	Accepted	Charge	Charge


↑ Figure 27	↑ Figure 28

↑ Figure 29

4. PCB Oxidation	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 30~31 ]	The oxidation of the liquid spilled PCB	Rejected	-	-
[ Figure 32~33 ]	PCB has oxidation	Accepted	Charge	Charge


↑ Figure 30	↑ Figure 31

↑ Figure 32	↑ Figure 33

Component Oxidation	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 34~35 ]	Component has oxidation	Accepted	Charge	Charge


↑ Figure 34	↑ Figure 35

5. PCB Burned	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 36~42 ]	MB PCB is burned.	Repair	Free	Charge
[ Figure 43 ]	Wrong to plug in the video card causes gold finger is burned.	Rejected	-	-


↑ Figure 36	↑ Figure 37

↑ Figure 38	↑ Figure 39

↑ Figure 40	↑ Figure 41

↑ Figure 42	↑ Figure 43

6. Component Burned	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 49~53 ]	Component is burned.	Accepted	Free	Charge


↑ Figure 49	↑ Figure 50

↑ Figure 51	↑ Figure 52

↑ Figure 53

7. Missing Component	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 49~55 ]	Missing components	Accepted	Charge	Charge


↑ Figure 49	↑ Figure 50

↑ Figure 51	↑ Figure 52

↑ Figure 53	↑ Figure 54

↑ Figure 55

Missing Component	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 56~57 ]	If the PCB or PAD is destroyed by user or missing BGA components	Rejected	-	-


↑ Figure 56	↑ Figure 57

Missing Component	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 58 ]	Missing Heat Sink	Accepted	Charge	Charge


↑ Figure 58

8. Dirt	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 59~60 ]	If the board is dirt and doesn't influence function.	Accepted	Free to clean	Free to clean


↑ Figure 59	↑ Figure 60

9. S/N Label Damaged	Comments	Repair	In-Warranty	Out-Warranty
[ Figure 61~64 ]	If S/N label is damaged and can‘t confirm entire original S/N label	Rejected	-	-


↑ Figure 61	↑ Figure 62

↑ Figure 63	↑ Figure 64

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