Location : Service > Notebook / Eee PC Global Service

Notebook / Eee PC Global Service

No matter where you go, ASUS Notebook / Eee PC is always your best travel companion!

When you are on a business trip, leisure, or studying abroad, you can always receive the best support for your ASUS Notebook / Eee PC.

We not only offer you a complete nationwide service, but have also established numerous service sites around the globe. So, when you are looking for service, you can always refer to the GSM table to receive our immediate support.

Register your product model via the Member site. If you are not yet an ASUS member, register at http://member.asus.com/member/join_member_01.aspx.

GSM Customer Service Network Procedure:

Please follow the procedure below for service enquiries outside the original country of purchase:

Check your warranty card content to confirm the warranty term and warranty period.

Check the GSM table below to find the closest service site near you. Call the service site Tel. No. for obtaining details of site address and name of site technician.

Have your Notebook / Eee PC Warranty Card, purchase receipt or docket ready (if you do not have them beside you, we will use the Notebook / Eee PC's original shipping date as your purchase date).

Please back-up all data in your hard disk (ASUS GSM is not liable for any data loss incurred during the service). ASUS is solely responsible for service and examination. We apologize for not providing any forms of data recovery or back-up solution in the process of servicing.

Finally, you can choose between deliver the Notebook / Eee PC to site by yourself or pay for a postage delivery.

Note :

1	ASUS GSM is only applicable to countries that have been authorized by ASUSTeK COMPUTER INC, The service we provide is based on Limited Warranty Service.
2	ASUS will bear the cost for labor and parts if the Notebook/ Eee PC is qualified for global warranty service, and the unit shows defects in materials or workmanship under normal usage (excludes handling errors) within the warranty period. However, please notice that not all Notebook/ Eee PC models are applicable in every country or with sufficient components (ie. foreign language keyboard) to serve the returned Notebook/ Eee PC every time.
3	Upon receiving your Notebook / Eee PC request by ASUS GSM, we will process it in the most rapid manner. However, the time taken will vary depending on the availability of component material stocked at that particular service site.
4	We apologize for not be able to provide service for individual components (such as hard disk or CPU).
5	If the Notebook / Eee PC is purchased with a recovery CD (depending on territory) and a driver CD, ASUS will guarantee that the OS (operating system) in the recovery CD is able to install successfully onto that Notebook / Eee PC with all hardware functioning. However, the warranty will be void if the user attempts to install other third-party software onto the Notebook / Eee PC. Please note that the bundled recovery CD is covered by copyright and uses the same ID as your Notebook / Eee PC. As a result, if it is lost, damaged or destroyed by any means, ASUS will be unable to replace it with a new piece or sell you a new one.