A Limited Warranty is offered on Asus branded hardware products. This Limited Warranty does not cover any software applications or programs; non-Asus products or non-Asus branded peripherals.

Asus guarantees that the Asus Notebook that you have purchased are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase, is your purchase date proof . You may be required by our Service Centers or Authorized Service Providers to present a proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period.

During the Limited Warranty Period, Asus will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under this Limited Warranty become the property of Asus.

International Warranty and support

Your ASUS Product will be covered by international ASUS service for the duration of the Warranty (the Product purchase receipt or other proof of purchase may be required).

To enjoy the comprehensive international warranty service, visit ASUS Service Center website at http://support.asus.com/contact for detailed locations (In American area only supports USA, Canada and Mexico).

The International Warranty only covers failures or malfunctions that occur during the warranty period and under normal use condition, as well as any material or workmanship defects. The warranty will not apply to the items listed in “Exclusion from this Limited Warranty Service.”

Free accessories and bundles (including but not limited to carry case, mouse, and other free gifts) are not covered by this International Warranty.

Spare Parts/software may be unavailable in different country (for example: Keyboard or the model not sold/repaired in the country where customer request repair). Also service model, service procedures and response times may vary per country. Electrical power and plugs vary throughout the world.

A. Exclusions from this Limited Warranty Service

Asus does not warrant uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with “how-to” questions and those regarding product setup and information, will be provided without warranties of any kind. The warranty only covers failures or malfunctions occurred during the warranty period and in normal use conditions, as well as for any material or workmanship defect. The warranty will not apply if:

1. the product has been tampered, repaired and/or modified by non-authorized personnel;
2. the serial number of the Notebook, components or accessories has been altered, cancelled or removed;
3. the warranty seals have been broken or altered;
4. there is damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions;
5. there is damage caused by improper installation or improper connection to a peripheral device (ie. monitor, keyboard);
6. there is damage caused by an external electrical fault or any accident;
7. there is damage caused by an external electrical fault or any accident;
8. there is damage from use of parts not manufactured or sold by ASUSTeK;
9. there is damage to or loss of any program, data or removable storage media, or if there is costs from recovering any program or data;
10. there is damage from third party software or from virus(es);
11. there is software loss or data loss that may occur during repair or replacement.

Returning a Notebook to an Asus Notebook Service Center or an Asus Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither Asus, Asus Notebook Service Center, Asus Authorized Service Provider , nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to Asus , Asus Notebook Service Centre or Asus Authorized Service Provider for any reason. You should remove all such information from the product prior to its return.

Asus , Asus Notebook Service Centre n or Asus Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. Asus is not responsible for the restoration or reinstallation of any data or programs other than software installed by Asus when the product was manufactured.

If you are interested in buying additional extended warranty (eg. additional 3-year warranty) from ASUS to prevent unexpected malfunctions and costly repairs, please contact us.Our sales rep will contact you and provide you with details of available options.

* ASUS commits to provide life cycle extension service to EPEAT registered products. We provide additional warranty and replacement parts five years after end of production of the EPEAT registered products. Please link here to find more information.

Specific warranty policy for Australia and New Zealand